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LEGAL

Klos Terms of Service

Version: 2026-06-13
Effective date: June 13, 2026
Last updated: June 13, 2026
Hosted at: https://getklos.com/legal/terms

These Terms of Service (“Terms”) are a binding agreement between you and Klos LLC, a Florida limited liability company (“Klos,” “we,” “us”). They govern your use of the Klos iOS application (the “App”), the Klos web viewer at view.getklos.com (the “Viewer”), and the services that support them (together, “Klos”). Our Privacy Policy at getklos.com/privacy is incorporated into these Terms by reference.

Please read Sections 8 (Disclaimers) and 9 (Limitation of Liability) carefully — they limit our liability to you.

1. Acceptance and eligibility

By tapping “I agree” when you create your account — and by using Klos — you accept these Terms and our Privacy Policy. We record that acceptance (the version you agreed to and when). If you don’t agree, don’t use Klos.

You must be at least 18 years old to use Klos. By using Klos you represent that you are 18 or older and that the information you provide is accurate.

2. What Klos is — and isn’t

Klos is a tool for storing, organizing, monitoring, and sharing your personal and household documents, using end-to-end encryption so that we cannot read your documents.

Klos is a convenience and organization layer — not a system of record. Klos is not a substitute for the official issuer or custodian of any document (a government agency, bank, insurer, employer, or court). You are responsible for keeping your own originals and authoritative copies. Do not rely on Klos as the sole copy of any important document.

Klos does not provide legal, financial, medical, tax, immigration, or other professional advice. Freshness reminders and any other prompts are conveniences, not advice, and are not guaranteed to be complete or correct.

3. Your account

You are responsible for your account credentials and for everything that happens under your account. Keep your password secure. Because of how Klos’s encryption works, we cannot reset your encryption or recover your documents if you lose your password and your devices (see Section 8). Use one account per person; don’t share your account.

4. Subscriptions, billing, and renewals

During the friends-and-family beta, Klos does not charge you. No payment is collected during the beta. The paid tiers described below explain how billing will work at general release; nothing in this section takes effect until paid plans are switched on, and we will update these Terms and notify you before that happens.

Klos offers a free tier and paid options, which may include Klos Secure ($4.49/month or $34.99/year) and a Transaction Pass ($7.99 for 14 days). Current prices and features are shown in the App and may change; we’ll give notice of changes as required by law and your app-store terms.

Payments are processed by Apple through in-app purchase. Your purchase, billing, auto-renewal, and refunds are governed by the terms of the Apple App Store and your Apple ID, not by us. Subscriptions renew automatically until canceled; you manage and cancel subscriptions in your Apple account settings, not through Klos. Except where required by law or the App Store’s policies, payments are non-refundable.

5. Your content and acceptable use

Your documents are yours. You retain all rights to the documents and information you put into Klos. You grant Klos only the limited license needed to host, store, transmit, back up, and process your content in encrypted form so we can provide the service. Because your content is end-to-end encrypted, that license is narrow by design — we operate on ciphertext, not on readable content.

You agree not to use Klos to:

  • store or share content you don’t have the right to store or share, or that infringes someone else’s intellectual property or privacy;
  • upload another person’s personal or identity documents without their authorization;
  • break the law, facilitate fraud, or harm others;
  • attempt to breach, probe, overload, reverse-engineer, or circumvent the security of Klos or its infrastructure; or
  • resell or commercially exploit Klos without our written permission.

We may remove content or suspend or terminate accounts that violate these Terms, and we terminate the accounts of repeat copyright infringers.

6. Our intellectual property

Klos, the Klos and GrayMoon names and logos, the App, the Viewer, and all related software and design are owned by Klos LLC or its parent, GrayMoon Holdings LLC, and are protected by intellectual-property law. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use Klos for its intended purpose. We reserve all rights not expressly granted.

7. Copyright and DMCA

If you believe content shared through Klos infringes your copyright, contact us at dmca@getklos.com with the information required by 17 U.S.C. § 512(c)(3). We respond to valid notices under the DMCA, including removing infringing material and terminating repeat infringers. (Our designated-agent registration and the full notice procedure will be published at getklos.com/dmca.)

8. Disclaimers

KLOS IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that Klos will be uninterrupted, error-free, or secure, or that any document will be available, accurate, or up to date when you need it.

END-TO-END ENCRYPTION; PERMANENT DATA LOSS. Klos encrypts your documents so that only you can decrypt them. We hold no master key and no back door. If you lose your password and also lose access to your devices (and any device key sync, such as iCloud Keychain), your encrypted documents will be permanently unreadable — including by us — and we will not be able to recover them. This is an inherent trade-off of end-to-end encryption, and you accept this risk. Keep your password and your recovery options safe, and keep your own originals.

THINGS OUTSIDE OUR CONTROL. Once you share a document, we cannot control what a recipient does with what they can see or have downloaded — including screenshots or exported copies. We describe these limits plainly rather than over-promise.

Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KLOS LLC AND ITS OWNERS, MEMBERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, DOCUMENTS, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) KLOS — INCLUDING ANY LOSS OF DOCUMENTS RESULTING FROM LOST CREDENTIALS — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO KLOS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

10. Indemnification

You agree to indemnify and hold Klos LLC harmless from claims, damages, and reasonable expenses (including legal fees) arising from content you store or share through Klos, your violation of these Terms, or your violation of any law or the rights of a third party.

11. Termination

You may stop using Klos and delete your account at any time from the App’s Settings. We may suspend or terminate your access if you violate these Terms or to protect Klos, its users, or the public. When you delete your account, we handle your data as described in the Privacy Policy (Section 7, “Data retention and deletion”). Sections that by their nature should survive termination — including Sections 5 (your representations), 6, 8, 9, 10, and 12 — survive.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Step 1 — Talk to us first. Before starting an arbitration or a lawsuit, email support@getklos.com describing the problem and give us 30 days to resolve it. Most disputes can be settled this way.

Step 2 — Binding individual arbitration. If we can’t resolve it, you and Klos agree that any dispute arising out of or relating to Klos or these Terms will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration may be held in the county where you live, or by phone or video, as the AAA rules allow.

Class-action and jury waiver. You and Klos agree to bring claims only individually — not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding — and each of us waives the right to a jury trial.

Your right to opt out. You may opt out of arbitration by emailing support@getklos.com within 30 days of first accepting these Terms, stating your name and that you opt out. Opting out changes nothing else in these Terms; the court-venue paragraph below applies to you instead.

Exceptions. Either party may still (a) bring an individual claim in small-claims court, and (b) ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property or a breach of Section 5.

Coordinated filings. If 25 or more similar arbitration demands are brought by or with the coordination of the same counsel, the AAA will administer them in staged batches — a small number of representative “bellwether” cases first — and adjust deadlines and fees accordingly, to keep the process fair and efficient for both sides.

If the class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court rather than in arbitration.

Court venue (where arbitration doesn’t apply). Any dispute not subject to arbitration — because you opted out, or it’s an excepted claim — will be brought exclusively in the state or federal courts in Palm Beach County, Florida, and you and Klos consent to that jurisdiction and venue.

If you are an EU or UK resident, nothing here removes your right to bring a complaint to your data protection authority or to the mandatory consumer protections of your country.

13. Changes to these Terms

We may update these Terms. If a change materially affects your rights, we’ll notify you in-app and by email and update the effective date. Continuing to use Klos after a change takes effect means you accept the updated Terms.

14. Apple App Store terms

You obtained the App through the Apple App Store, and the following apply:

  • These Terms are between you and Klos LLC only, not with Apple. Apple is not responsible for the App or its content.
  • Apple has no obligation to provide maintenance or support for the App. Support is provided by Klos at support@getklos.com.
  • To the extent any warranty applies and the App fails to conform, you may notify Apple for a refund of the purchase price (if any); otherwise Apple has no warranty obligation.
  • Klos, not Apple, is responsible for addressing any claims relating to the App, including product-liability, legal/regulatory, and consumer-protection claims, and any third-party claim that the App infringes intellectual-property rights.
  • You represent that you are not located in a U.S.-embargoed country or on a U.S. prohibited-party list, and you will comply with applicable third-party terms (for example, your wireless carrier’s terms).
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

15. Contact

Questions about these Terms: support@getklos.com · Operator: Klos LLC, a Florida limited liability company. Mailing address available on request.

Written in plain language on purpose. If anything here is unclear, email us — we’d rather explain than have you guess.